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The aim of our family practice is to provide a high standard of NHS medical care to all our patients. We place a strong emphasis on prevention, health education, and encourage self-help.

This website is here for the guidance and benefit of our present patients and, for those prospective patients wishing to be accepted onto the practice list.  We hope you find it useful.

This is a patient sharing initiative by Ipswich East and West Suffolk clinical Commissioning Groups. The NHS uses a secure electronic computer system called SystmOne to hold your records- and with your consent, it allows the healthcare professionals who care for you to share your medical information with each other to make sure you receive the best possiable care. Please speak to a member of staff on your next visit to record your consent.

Family and Friends test Survey 

This is a survey for patients to take part in. The survey is available online as well as within the Surgery, The survery is independent from the surgery but if you have any queries or concerns etc then please contact the Practice Manager who will be happy to discuss your matter. If you wish to take part then please copy and paste the link below into your address bar. You will then be asked to enter your practice code which is hfn

http://goo.gl/2WbVBI

                   PATIENT INFORMATION –DECEMBER 2014.

As many of you will now be aware we have had a number of our Doctors retire this year and we are currently trying very hard to replace them. You may have seen through the press that there is a national shortage of trained GPs in the UK and recruitment is a challenge for every surgery. At the moment we have;

Dr Harley( Senior Partner)

Dr Datan

Dr Hawkins

Dr Sheridan ( Locum)

We have appointed Dr Patricia Cahill who will join us in February 2015.

We also have 2 Advanced Nurse Practitioners;

Jon Carlyon

Simon Christie

Appointments

If you need to be seen as an Emergency/On the day you will be seen by one of the Advanced Nurse Practitioners. They will refer to the Duty Doctor if necessary but you will be seen by them rather than a Doctor. Please note that Emergency Appointments are NOT for colds, coughs or repeat prescriptions but for genuine emergency medical problems that need to be diagnosed and treated that day.

All of our appointments are for one person. If you have multiple medical issues that you need to discuss then please let our reception staff know when you book your appointment so that we can ensure you have enough time to discuss them. These are NOT for emergency appointments.

DNA’d Appointments. –3 strikes and out’

If you no longer need your appointment then please call us and cancel that appointment so we can use it for someone else. If you DNA ( Do not attend) an appointment we will write/text and remind you to cancel the appointment in future. If you DNA a second time we will write/text to you and warn you that we can remove you from our Patient Register. If you DNAa third time we will remove you from our register and you will have to register at a Surgery elsewhere.

In November we had 144 patients DNA- that’s 144 wasted appointments

 Home Visits

Home visits are Not available as a matter of convenience or because of issues with transport. They are very valuable appointments that are for medical emergencies for patients who are genuinely housebound on a daily basis. If you request a Home Visit you may be called back by a clinically qualified member of staff to clarify what the issue is. If you are not genuinely housebound we will ask you to come to the surgery to see a clinician that day if it is a medical emergency.

Please help us be as effective as possible by being a responsible patient. Please do not request an appointment or a home visit unless you genuinely need it. If you find you no longer need that appointment then please let us know so we can usethat appointment for someone else.

Thank you for your help and co-operation

As from 04th of Aug 2014 Extended hours

We are now able to offer a number of Nurse and Doctors appointments outside of our normal working hours.

Our new hours are

Monday 08.00hrs-18.30hrs

Tuesday 07.00hrs-18.30hrs

Wednesday 08.00hrs-18.30hrs

Thursday 08.00hrs-19.30hrs

Friday 08.00hrs-18.30hrs

Please speak to the reception staff for more information or to book an appointment.

 Online:

You can now book appointments and request prescriptions online. Just go to reception to receive your username and password then click on link below to sign in.

https://systmOnline.tpp-uk.com/Login?practiceld=A12345

Text messaging:

Many patients will have noticed that we are using a system of text messaging reminders of appointments. It is essential to let us know your up to date mobile telephone number. If you are not happy to be contacted by SMS text message please let us know and we will disable this facility for you.

NHS Data Information

How information about you helps provide better care:

Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide better quality care for everyone. e.g. unusual side effects of medication can be detected in this way over a large number of users at different sites.

This information along with your postcode and NHS number BUT NOT YOUR NAME are sent to a secure system where it can be linked with users information.

You have a choice-i.e. if you dont want your information to be used in this way please let us know and we will insert a code in your records that will prevent this.

 

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Repeat Prescriptions

Prescription requests need to be put in writing or request them online! We can not accept requests over the phone. If you wish to fax your request to the surgery please use ( 01473 743237)Your prescription will be ready to collect within 2 working days. Please note that if your prescription needs reauthorising you may need to see a Dr or nurse for a check up beforehand.

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more

(Site updated 16/12/2014)
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