The aim of our family practice is to provide a high standard of NHS medical care to all our patients. We place a strong emphasis on prevention, health education, and encourage self-help.
This website is here for the guidance and benefit of our present patients and, for those prospective patients wishing to be accepted onto the practice list. We hope you find it useful.
There is a patient sharing initiative by Ipswich East and West Suffolk clinical Commissioning Groups. The NHS uses a secure electronic computer system called SystmOne to hold your records- and with your consent, it allows the healthcare professionals who care for you to share your medical information with each other to make sure you receive the best possible care. Please speak to a member of staff on your next visit to record your consent.
Electronic Prescription Service Is an NHS service. Its gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from. Deben Road Surgey is due to go live on Tuesday the 18th of October 2016. For more information please speak to the Receptionist or your local Pharmacy.
Family and Friends test Survey This is a survey for patients to take part in. The survey is available online as well as within the Surgery, The survery is independent from the surgery but if you have any queries or concerns etc then please contact the Practice Manager who will be happy to discuss your matter. If you wish to take part then please copy and paste the link below into your address bar. You will then be asked to enter your practice code which is hfn http://goo.gl/2WbVBI
FLU DATES 2016 please speak to reception to book your flu appointment Thursday 29.09.16 Tuesday 04.10.16 Monday 17.10.16 Wednesday 19.10.16 Tuesday 08.11.16 Thursday 10.11.16
Appointments If you need to be seen as an Emergency/On the day you will be seen by one of the Advanced Nurse Practitioners. They will refer to the Duty Doctor if necessary but you will be seen by them rather than a Doctor. Please note that Emergency Appointments are NOT for colds, coughs or repeat prescriptions but for genuine emergency medical problems that need to be diagnosed and treated that day. Our Reception staff may ask you what the appointment is for- this is to ensure that we make the appointment for you with the right person and allow the appropriate amount of time so please do not be offended! All of our appointments are for one person. If you have multiple medical issues that you need to discuss then please let our reception staff know when you book your appointment so that we can ensure you have enough time to discuss them. These are NOT for emergency appointments.
DNA’d Appointments. – ‘3 strikes and out If you no longer need your appointment then please call us and cancel that appointment so we can use it for someone else. If you DNA ( Do not attend) an appointment we will write/text and remind you to cancel the appointment in future. If you DNA a second time we will write/text to you and warn you that we can remove you from our Patient Register. If you DNA a third time we will remove you from our register and you will have to register at a Surgery elsewhere.
Home Visits are not available as a matter of convenience or because of issues with transport. They are very valuable appointments that are for medical emergencies for patients who are genuinely housebound. If you request a Home Visit you may be called back by a clinically qualified member of staff to clarify what the issue is. If you are not genuinely housebound we will ask you to come to the surgery to see a clinician that day if it is a medical emergency.
Help us to help you! Please help us be as effective as possible by enabling us to use our time most effectively. Please do not request an appointment or a home visit unless you genuinely need it. If you find you no longer need that appointment then please let us know so we can use that appointment for someone else.
CQC Inspection: The Care Quality Commission visited us on March 24th 2015. Thanks to all patients who fed back their opinions of the practice to the CQC team who in our feedback session after were very impressed with our patient access arrangements and appointment system and the clinical team as a whole. The full report is now published and we are GOOD in all areas.
Online: You can now book appointments and request prescriptions online. Just go to reception to receive your username and password then click on link below to sign in. https://systmOnline.tpp-uk.com/Login?practiceld=A12345
Text messaging: Many patients will have noticed that we are using a system of text messaging reminders of appointments. It is essential to let us know your up to date mobile telephone number. If you are not happy to be contacted by SMS text message please let us know and we will disable this facility for you.
NHS Data Information How information about you helps provide better care Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide better quality care for everyone. e.g. unusual side effects of medication can be detected in this way over a large number of users at different sites. This information along with your postcode and NHS number BUT NOT YOUR NAME are sent to a secure system where it can be linked with users information.You have a choice-i.e. if you dont want your information to be used in this way please let us know and we will insert a code in your records that will prevent this.
Opening Hours Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more
Repeat Prescriptions please allow 3 working days (72hrs)Prescription requests need to be put in writing or request them online! We can not accept requests over the phone. If you wish to fax your request to the surgery please use ( 01473 743237). Please note that if your prescription needs reauthorising you may need to see a Dr or nurse for a check up beforehand.
(Site updated 14/10/2016)